Terms of Service

These Terms of Service ("Terms") govern your access to and use of the iAvatr platform, website, APIs, and related services (the "Service") operated by Crypken Sdn Bhd ("we", "our", or "us").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

iAvatr is a platform that enables organizations to create and deploy AI-powered digital avatars. The Service includes:

• AI avatar creation, configuration, and deployment
• Knowledge base management for avatar training
• Conversation management between end users and avatars
• Integration with third-party services via connectors (Google Calendar, Slack, Notion, etc.)
• Analytics and reporting dashboards
• APIs for programmatic access

To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Generate or distribute harmful, abusive, defamatory, or misleading content through avatars
• Impersonate real individuals without their consent
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Interfere with or disrupt the Service or its infrastructure
• Use automated means to scrape or extract data from the Service
• Circumvent usage limits, rate limits, or access controls

We reserve the right to suspend or terminate accounts that violate these terms.

You retain ownership of content you upload to the Service (knowledge base documents, avatar configurations, branding assets). By uploading content, you grant us a limited license to process, store, and display it as necessary to provide the Service.

You are responsible for ensuring you have the right to upload and use any content, and that it does not infringe on third-party intellectual property rights.

Avatar responses are generated by AI language models and may not always be accurate, complete, or appropriate. You acknowledge that:

• AI-generated content should not be relied upon as professional, legal, medical, or financial advice
• You are responsible for reviewing and moderating avatar responses in your deployment
• We do not guarantee the accuracy of AI-generated content

The Service allows you to connect third-party accounts (Google, Slack, Notion, Jira, etc.) via OAuth or API keys. When you connect a third-party service:

• You authorize us to access and act on that service on your behalf, within the scopes you grant
• You are responsible for compliance with that service's terms of use
• We store OAuth tokens in encrypted form and use them solely to provide the features you enable
• You can disconnect any integration at any time, which immediately revokes our access

Certain features of the Service require a paid subscription. Payment terms:

• Subscriptions are billed in advance on a recurring basis
• All payments are processed securely by Stripe
• Prices are subject to change with 30 days' notice
• Refunds are handled on a case-by-case basis

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any downtime or service interruptions.

The Service, including its design, code, features, and branding, is owned by Crypken Sdn Bhd and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

To the maximum extent permitted by law, Crypken Sdn Bhd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless Crypken Sdn Bhd, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

Either party may terminate these Terms at any time. You may delete your account through the dashboard or by contacting us. We may suspend or terminate your access if you violate these Terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

We may update these Terms from time to time. Material changes will be communicated via the Service or email. Continued use after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at: